Free International Shipping 

Frequently Asked Questions



We understand online shopping experiences vary for each customer and we want to ensure that your experience is optimised when shopping with Mr. Jenks. Below we have answered some commonly asked questions regarding our Products, Security, Delivery time and more. If you are still unsure of anything, please feel free to contact us on info@mrjenks.com.

Q. What size are Mr. Jenks's Pocket Squares?
A. We have designed our Pocket Squares to measure at 32cm x 32cm for a better fold and overall appearance.

Q. How do I clean my Pocket Square?
A. All our Pocket Squares are 100% Silk + 100% Linen Pocket Squares so we strongly advise that you Dry Clean your Pocket Squares to avoid any damage. You can find more information in our blog post.

Q. Do the Pocket Squares feel thin or thick?
A. Our Silk and Linen Pocket Squares are a thickness of 12mm so they feel thin and light. This is the industry standard as it has a feel of quality and is the perfect texture for your folds.

Q. How will I know that my order is being processed?
A. Once your transaction has been completed you will receive an email confirming your order details and that it has been processed successfully. We will keep you updated throughout the process and once your order has been dispatched you will receive another mail.

Q. Is shipping really free? How long will it take for my Pocket Square to arrive?
A. Shipping is free to all European countries and North America. Our average delivery time varies on your location, but we aim to deliver your product in no more than 3-7 working days depending on your location. Should any delay occur on our side, we will notify you via email.
Q. What happens if my Pocket Square doesn't arrive?
A. In the case that your Pocket Square doesn't arrive within the time range specified above, please let us know and we will contact our courier.

Q. Are my personal details and credit card information kept confidential and secure?
A. Mr. Jenks does not pass Personal Details or information to third parties. Any information you provide will be stored in our System only and used to improve your future shopping experiences. Our website is compliant with all Security Regulations and complies with all requirements such as PCI Certification, SSL Certification. Mr. Jenks offers Safe Shopping but should you have any concerns, send us an email at the address provided above.

Q. What Payment Methods do you Accept?
A. We accept all the major credit, debit cards (Visa, Master Card, Discover Card and American Express) Bitcoin and Apple Pay. Payment transactions are handled by Stripe or PayPal. You will not need to register or have a PayPal account to order.

Q. What is the Return Policy on Mr. Jenks Pocket Squares?
A. We offer a 30 day refund policy if you are not satisfied with your Pocket Square. All returned products must be of original quality, in original packaging accompanied with your Invoice. We reserve the right to not offer refunds should the circumstances be non-compliant with our policy. Our returns are free of charge.

Q. How are Mr. Jenks' Pocket Squares Packaged?
A. Each Pocket Square is packaged individually. They are wrapped in tissue paper and placed in a drawer style box. They are then shipped in a large envelope.

Q. How can I become one of Mr. Jenks' retailers?
A. We are always on the look out for new stockists who can bring luxury products to their customers. If you’d like some more information on retail opportunities please get in touch via: info@mrjenks.com and we will get back to you as soon as possible.

 

Q. How long will it take to receive my umbrella?
A. Depending on your location, you should receive it within 3-7 working days.

Q. What size is the umbrella?
A. Our closed umbrella has a length of 96cm and open umbrella is 110cm in diameter.

Q. What material is the umbrella made of?
A. The umbrella has a wooden shaft from top to bottom. The spokes are made of black steel and the fabric on top is 100% microfiber polyester with acrylic and waterproof resin.

Q. Are all of the umbrella handles the same?
A. No, each umbrella handle will slightly differ. Some handles are a different type of wood which you'll see in the product description. As the handle is made of 100% wood, this means that no two are the exact same.

Didn't find what you were looking for? Send us an email and we'll get back to you as soon as possible.