Our goal is 100% customer satisfaction. Mr. Jenks offers a full 30 day money back guarantee for unused items from the day you receive your order. Please contact us via email - email@example.com, if you are not satisfied with our product and wish to return it. Items must be returned in the original packaging and in original condition with your invoice for you to receive your money back. Note - it can take up to 5 working days for refunds to be processed.
We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are repeatedly returned.
Once your transaction has been completed you will receive an email from Mr. Jenks confirming your order details and that it has been processed successfully. We will keep you updated throughout the process and once your order has been dispatched, you will receive another mail.
No, each umbrella handle will slightly differ. Some handles are a different type of wood which you'll see in the product description. As our umbrellas are completely handcrafted and the handles are made of 100% wood, it means that no two are the exact same.
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